Trust & Safety In Hospitality with Ela Mezhiborsky

Slick Talk: The Hospitality Podcast

09/30/21

•

59m

About

Comments

Featured In

Autohost CPO and co-founder, Ela Mezhiborsky, handles the intersection of customer success and product development, setting priorities and driving the product roadmap based on client feedback. Before transitioning to SaaS, her career involved working in risk management, running her own digital marketing agency, and managing a successful short-term rental business in Toronto. In fact, it was her experience in the short-term rental industry that exposed her and her co-founders to the massive security void plaguing property managers. It’s the reason they built Autohost.

This episode is in honor of Anton who was also a co-founder of Autohost and unexpectedly passed away a little over a year ago today. Please go listen to Antons previous episode that came out exactly one year ago today, September 30th.

This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy-safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use SLICKTALK20 to get 20% off your noise devices with NoiseAware!

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

04:28 - Ela’s story

11:44 - Preventing fraudulent reservation

16:28 - Importance of KYC (Know your client)

18:56 - Why do we need to screen the guest

21:20 - Maintaining the accuracy of the guest screening

25:33 - Factors in making an assessment

28:11 - Biggest Red Flag indicator

31:52 - Better safe than sorry strategy

36:12 - Best payment processing - Stripe

40:34 - Creating a virtual check-in

47:27 - Trust & Safety In Hospitality

51:32 - Connect with Ela

Connecting with the Guest:

LinkedIn: https://www.linkedin.com/in/elamezhiborsky/

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Learn more about your ad choices. Visit megaphone.fm/adchoices

Previous Episode

What’s With The Noise In Short Term Rentals with Michael Goldin

September 29, 2021

•

39m

Michael is the head of business development for NoiseAware and has been a part of the short term rental community since 2015. He is a 2x Phocuswright 35 under 35 leader who is committed to bettering the short term rental industry. Michael's role is focused on collaboration with the OTA's, partnering with cities for sensible regulation, developing key industry partnerships and leading the charge into new segments of hospitality like flexible rentals. On a personal side, he is obsessed with travel, volleyball, and the dad of a 2 year old boy!

This episode is sponsored by Hostfully & Operto! Running a great property management company means you need a great property management platform and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your techstack and get this dynamic duo to power your business!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

04:27 - Things happening since Covid-19

09:46 - Why does this kind of host have to be kicked-off

12:41 - Flexible Rentals

15:26 - Does workforce housing stay until 2022?

17:54 - Labor shortage in the hotel industry

21:16 - Importance of the guest experience

26:31 - How NoiseAware is solving the noise issue

29:24 - What’s new with NoiseAware?

Connecting with the Guest:

LinkedIn: https://www.linkedin.com/in/michaelgoldin1/

Facebook: https://web.facebook.com/goldin1

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

#ShortTermRentals #HospitalityIndustry #Partnerships

Learn more about your ad choices. Visit megaphone.fm/adchoices

Next Episode

Growing a Global Marketplace with Reside Worldwide

October 6, 2021

•

60m

Lee Curtis, CCHP, co-founded RESIDE Worldwide, Inc. in November 2017. Lee and his partners believe that the traditional corporate housing industry is in a state of evolution and is being driven by the acceleration of interest in alternative housing globally. RESIDE’s core purpose is to transform the way that extended stay travel is purchased with a focus on delivering global travel solutions for enterprise companies with global needs.

Mr. Curtis is active in the corporate housing industry, having served on the Corporate Housing Providers Association (CHPA) board of directors from 2003-2008 and then again from 2015-present. From 2004-2007 he additionally served as Vice President and Chairman and again as Chairman from 2019 through 2021. His companies have won over 13 Tower of Excellence awards for Company of the Year, Marketing Campaigns of the year, and various other accolades from the association. He is also the recipient of CHPA’s “Provider Member of the Year – Individual” award. In June of 2020, Lee was awarded the “CEO Excellence Award for Innovation” from CEO Magazine for innovation in global furnished accommodations. In February 2021, Mr. Curtis was awarded the CHPA’s Industry Impact Award. Formerly known as the Lifetime Achievement Award, this award is given to an individual that has made significant and lasting contributions to the industry.

As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to Safely.com and sign up today and let them know Wil sent you!

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

03:10 - Guest Background

06:12 - What was the pull for hospitality

17:02 - How ROTC refine your leadership ability

24:39 - Different offerings of RESIDE company

31:09 - How RESIDE company deals with Covid

35:18 - Goal for RESIDE in the 360 Platform

40:03 - Tools and Systems that allows you to aggregate expenses

44:49 - Evolution of RESIDE - corporate housing

49:24 - Evolution of Business travel

51:59 - What’s next for RESIDE

Connecting with the Guest: