What’s With The Noise In Short Term Rentals with Michael Goldin

Slick Talk: The Hospitality Podcast

09/29/21

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39m

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Michael is the head of business development for NoiseAware and has been a part of the short term rental community since 2015. He is a 2x Phocuswright 35 under 35 leader who is committed to bettering the short term rental industry. Michael's role is focused on collaboration with the OTA's, partnering with cities for sensible regulation, developing key industry partnerships and leading the charge into new segments of hospitality like flexible rentals. On a personal side, he is obsessed with travel, volleyball, and the dad of a 2 year old boy!

This episode is sponsored by Hostfully & Operto! Running a great property management company means you need a great property management platform and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your techstack and get this dynamic duo to power your business!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

04:27 - Things happening since Covid-19

09:46 - Why does this kind of host have to be kicked-off

12:41 - Flexible Rentals

15:26 - Does workforce housing stay until 2022?

17:54 - Labor shortage in the hotel industry

21:16 - Importance of the guest experience

26:31 - How NoiseAware is solving the noise issue

29:24 - What’s new with NoiseAware?

Connecting with the Guest:

LinkedIn: https://www.linkedin.com/in/michaelgoldin1/

Facebook: https://web.facebook.com/goldin1

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

#ShortTermRentals #HospitalityIndustry #Partnerships

Learn more about your ad choices. Visit megaphone.fm/adchoices

Previous Episode

Learning More About The Annex Hotel with Ryan Killeen

September 22, 2021

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36m

Ryan Killeen’s hospitality career officially began after participating in the hotel management program at Vancouver Community College. While in school, Ryan started cleaning bathrooms and making beds with the housekeeping team at the Fairmont Pacific Rim — considered Vancouver’s definitive luxury hotel. He was climbing the ladder at a healthy pace and was presented with an opportunity to join the opening team in Dubai at Fairmont the Palm. Without processing what this meant, Ryan said yes. Living in Dubai, working with 52 different nationalities, and leading the guest services team was the most eye-opening experience of my life. For Ryan and fellow North Americans, it was an opportunity to gain valuable work experience and open the floodgates to new opportunities back home. For others, it was an opportunity to provide for their families and give their children a future.

After returning to North America, Ryan took on progressive roles in Vancouver, Calgary, Boston that included sales, business development, leadership, and operations for Sonder, a ‘Hometel’ company bringing together the authenticity of peer-to-peer home rental plus the dependable, elevated services of a hotel. Currently, Ryan operates the Annex Hotel in Toronto as GM.

As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to Safely.com and sign up today and let them know Wil sent you!

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

02:52 - Background of the Guest

06:47 - Disadvantages of having an overcomplicated system

08:07 - Using Technology vs Old school way

09:35 - Technology role in the hospitality industry

13:00 - Shifting to Sonder and Airbnb

15:56 - What is it like to be an established company?

19:32 - What is Annex?

23:15 - Adopting Technology - from traditional to high-tech hotel

26:19 - Consolidating Tech hacks

29:29 - Prediction when shifting to high-end vacation rentals

Connecting with the Guest:

Website: https://theannex.com/

LinkedIn: https://www.linkedin.com/in/ryankkilleen/

Instagram: https://www.instagram.com/annexhotels/?hl=en

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Learn more about your ad choices. Visit megaphone.fm/adchoices

Next Episode

Trust & Safety In Hospitality with Ela Mezhiborsky

September 30, 2021

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59m

Autohost CPO and co-founder, Ela Mezhiborsky, handles the intersection of customer success and product development, setting priorities and driving the product roadmap based on client feedback. Before transitioning to SaaS, her career involved working in risk management, running her own digital marketing agency, and managing a successful short-term rental business in Toronto. In fact, it was her experience in the short-term rental industry that exposed her and her co-founders to the massive security void plaguing property managers. It’s the reason they built Autohost.

This episode is in honor of Anton who was also a co-founder of Autohost and unexpectedly passed away a little over a year ago today. Please go listen to Antons previous episode that came out exactly one year ago today, September 30th.

This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy-safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use SLICKTALK20 to get 20% off your noise devices with NoiseAware!

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

04:28 - Ela’s story

11:44 - Preventing fraudulent reservation

16:28 - Importance of KYC (Know your client)

18:56 - Why do we need to screen the guest

21:20 - Maintaining the accuracy of the guest screening

25:33 - Factors in making an assessment

28:11 - Biggest Red Flag indicator

31:52 - Better safe than sorry strategy

36:12 - Best payment processing - Stripe

40:34 - Creating a virtual check-in

47:27 - Trust & Safety In Hospitality