Growing a Global Marketplace with Reside Worldwide

Slick Talk: The Hospitality Podcast

10/06/21

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60m

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Lee Curtis, CCHP, co-founded RESIDE Worldwide, Inc. in November 2017. Lee and his partners believe that the traditional corporate housing industry is in a state of evolution and is being driven by the acceleration of interest in alternative housing globally. RESIDE’s core purpose is to transform the way that extended stay travel is purchased with a focus on delivering global travel solutions for enterprise companies with global needs.

Mr. Curtis is active in the corporate housing industry, having served on the Corporate Housing Providers Association (CHPA) board of directors from 2003-2008 and then again from 2015-present. From 2004-2007 he additionally served as Vice President and Chairman and again as Chairman from 2019 through 2021. His companies have won over 13 Tower of Excellence awards for Company of the Year, Marketing Campaigns of the year, and various other accolades from the association. He is also the recipient of CHPA’s “Provider Member of the Year – Individual” award. In June of 2020, Lee was awarded the “CEO Excellence Award for Innovation” from CEO Magazine for innovation in global furnished accommodations. In February 2021, Mr. Curtis was awarded the CHPA’s Industry Impact Award. Formerly known as the Lifetime Achievement Award, this award is given to an individual that has made significant and lasting contributions to the industry.

As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to Safely.com and sign up today and let them know Wil sent you!

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

03:10 - Guest Background

06:12 - What was the pull for hospitality

17:02 - How ROTC refine your leadership ability

24:39 - Different offerings of RESIDE company

31:09 - How RESIDE company deals with Covid

35:18 - Goal for RESIDE in the 360 Platform

40:03 - Tools and Systems that allows you to aggregate expenses

44:49 - Evolution of RESIDE - corporate housing

49:24 - Evolution of Business travel

51:59 - What’s next for RESIDE

Connecting with the Guest:

Website: https://staywithreside.com/

LinkedIn: https://www.linkedin.com/in/lee-curtis-cchp-17196210/

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Learn more about your ad choices. Visit megaphone.fm/adchoices

Previous Episode

Trust & Safety In Hospitality with Ela Mezhiborsky

September 30, 2021

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59m

Autohost CPO and co-founder, Ela Mezhiborsky, handles the intersection of customer success and product development, setting priorities and driving the product roadmap based on client feedback. Before transitioning to SaaS, her career involved working in risk management, running her own digital marketing agency, and managing a successful short-term rental business in Toronto. In fact, it was her experience in the short-term rental industry that exposed her and her co-founders to the massive security void plaguing property managers. It’s the reason they built Autohost.

This episode is in honor of Anton who was also a co-founder of Autohost and unexpectedly passed away a little over a year ago today. Please go listen to Antons previous episode that came out exactly one year ago today, September 30th.

This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy-safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use SLICKTALK20 to get 20% off your noise devices with NoiseAware!

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

04:28 - Ela’s story

11:44 - Preventing fraudulent reservation

16:28 - Importance of KYC (Know your client)

18:56 - Why do we need to screen the guest

21:20 - Maintaining the accuracy of the guest screening

25:33 - Factors in making an assessment

28:11 - Biggest Red Flag indicator

31:52 - Better safe than sorry strategy

36:12 - Best payment processing - Stripe

40:34 - Creating a virtual check-in

47:27 - Trust & Safety In Hospitality

51:32 - Connect with Ela

Connecting with the Guest:

LinkedIn: https://www.linkedin.com/in/elamezhiborsky/

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Learn more about your ad choices. Visit megaphone.fm/adchoices

Next Episode

Sharing The Journey with Jesse DePinto

October 13, 2021

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53m

Jesse is a growth-oriented serial entrepreneur with a passion for Product, UX, and Technology. Jesse is the Chief Product Officer and Co-founder of Frontdesk, a leading tech-enabled urban short-term rental brand. Today, Frontdesk operates in 35 cities with over 250 talented employees. Jesse is a champion for all-things growth at Frontdesk, which includes leading the technology, sales, and marketing teams, while also nurturing key strategic relationships for the company. He holds a BS in Mechanical Engineering from UW-Milwaukee.

Jesse is a proud husband and father of three boys, and a complete nerd at heart.

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

03:20 - Guest Background

06:57 - Technology and automation is the key to solve complex operations

08:16 - Creating guest experience during Covid

10:24 - Challenges in the business

18:04 - Finding a great leader

19:28 - Managing the internal culture

24:27 - Not all things need to be automated

27:34 - Celebrating victories as the founder

31:39 - The biggest impact of Covid

33:58 - Hiring Skillsets vs Mindsets

41:32 - Scaling a large network of professionally managed tech-enabled apartments