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Slick Talk: The Hospitality Podcast - Sharing The Journey with Jesse DePinto
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Sharing The Journey with Jesse DePinto

Slick Talk: The Hospitality Podcast

10/13/21

53m

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Jesse is a growth-oriented serial entrepreneur with a passion for Product, UX, and Technology. Jesse is the Chief Product Officer and Co-founder of Frontdesk, a leading tech-enabled urban short-term rental brand. Today, Frontdesk operates in 35 cities with over 250 talented employees. Jesse is a champion for all-things growth at Frontdesk, which includes leading the technology, sales, and marketing teams, while also nurturing key strategic relationships for the company. He holds a BS in Mechanical Engineering from UW-Milwaukee.

Jesse is a proud husband and father of three boys, and a complete nerd at heart.

This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy-safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use SLICKTALK20 to get 20% off your noise devices with NoiseAware!

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

03:20 - Guest Background

06:57 - Technology and automation is the key to solve complex operations

08:16 - Creating guest experience during Covid

10:24 - Challenges in the business

18:04 - Finding a great leader

19:28 - Managing the internal culture

24:27 - Not all things need to be automated

27:34 - Celebrating victories as the founder

31:39 - The biggest impact of Covid

33:58 - Hiring Skillsets vs Mindsets

41:32 - Scaling a large network of professionally managed tech-enabled apartments

43:02 - Managing the quality

48:23 - Connect with the guest

Connecting with the Guest:

Website: https://www.stayfrontdesk.com/

Twitter: https://twitter.com/stayfrontdesk

Facebook: https://www.facebook.com/stayfrontdesk

LinkedIn: https://www.linkedin.com/company/frontdeskinc/

Instagram: https://www.instagram.com/stayfrontdesk/

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Mid Roll Ad - 24:40

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Previous Episode

Lee Curtis, CCHP, co-founded RESIDE Worldwide, Inc. in November 2017. Lee and his partners believe that the traditional corporate housing industry is in a state of evolution and is being driven by the acceleration of interest in alternative housing globally. RESIDE’s core purpose is to transform the way that extended stay travel is purchased with a focus on delivering global travel solutions for enterprise companies with global needs.

Mr. Curtis is active in the corporate housing industry, having served on the Corporate Housing Providers Association (CHPA) board of directors from 2003-2008 and then again from 2015-present. From 2004-2007 he additionally served as Vice President and Chairman and again as Chairman from 2019 through 2021. His companies have won over 13 Tower of Excellence awards for Company of the Year, Marketing Campaigns of the year, and various other accolades from the association. He is also the recipient of CHPA’s “Provider Member of the Year – Individual” award. In June of 2020, Lee was awarded the “CEO Excellence Award for Innovation” from CEO Magazine for innovation in global furnished accommodations. In February 2021, Mr. Curtis was awarded the CHPA’s Industry Impact Award. Formerly known as the Lifetime Achievement Award, this award is given to an individual that has made significant and lasting contributions to the industry.

As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to Safely.com and sign up today and let them know Wil sent you!

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

03:10 - Guest Background

06:12 - What was the pull for hospitality

17:02 - How ROTC refine your leadership ability

24:39 - Different offerings of RESIDE company

31:09 - How RESIDE company deals with Covid

35:18 - Goal for RESIDE in the 360 Platform

40:03 - Tools and Systems that allows you to aggregate expenses

44:49 - Evolution of RESIDE - corporate housing

49:24 - Evolution of Business travel

51:59 - What’s next for RESIDE

Connecting with the Guest:

Website: https://staywithreside.com/

LinkedIn: https://www.linkedin.com/in/lee-curtis-cchp-17196210/

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Learn more about your ad choices. Visit megaphone.fm/adchoices

Next Episode

This is a special bonus episode to feature and recap the LiveRez Partner Conference that was happening in Boise, Idaho this week!

In this episode, you will hear from Amber Knight who is the GM of LiveRez and we cover her career and personal story and then, of course, the story and evolution of LiveRez. I was honored to be the Emcee of the Partner Conference and to meet the LiveRez team & partners!

To learn more about LiveRez and who they are, check out these links!

Website: https://www.liverez.com/

Facebook: https://www.facebook.com/LiveRezSoftware

Instagram: https://www.instagram.com/liverezsoftware/

LinkedIn: https://www.linkedin.com/company/liverez/

Learn more about your ad choices. Visit megaphone.fm/adchoices

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