26. Calling 999 & Meeting Builders In A Pub Car Park
The Secret Serviced Podcast
10/27/25
•33m
About
Comments
Featured In
🎙️ Episode 26 – "Calling 999 & Meeting Builders in a Pub Car Park"
Season 3 of The Secret Serviced Podcast
This week’s episode is a rollercoaster of property updates, planning headaches, and a touch of chaos from the frontline of hospitality. Mark and Caroline kick things off with the latest developments at Sefton Place, including the final piece of the planning jigsaw – biodiversity net gain. With any luck, this could be the last hurdle before full steam ahead on their exciting Arundel project.
Things take an unexpected turn when Mark recounts the surreal experience of meeting a potential builder in a pub car park, proving that in property, connections can happen in the most unlikely places. The pair also dive into the branding and logo design process for Sefton Place, exploring how to visually capture the identity of a luxury aparthotel in the heart of the South Downs.
But not all updates are glamorous. Caroline shares a shocking story about dealing with an abusive guest at Eton House—and how it uncovered a serious case of negligence from the local council. The conversation sheds light on the realities of managing serviced accommodation, guest safety, and the importance of standing up for professional standards.
To round off the episode, we have insights from Lisa's revenue management training with @bnbboosts, discussing the latest strategies for optimising occupancy and profitability across the Gateway Accommodation portfolio.
Full of humour, honesty, and lessons from the trenches, this episode blends behind-the-scenes stories with valuable takeaways for anyone navigating the serviced accommodation world.
Hosted on Acast. See acast.com/privacy for more information.
Previous Episode
25. Bamboozled By Finance & Robot Lawnmowers
October 6, 2025
•41m
🎙 Episode 25 — “Bamboozled by Finance & Robot Lawnmowers” 🤖💸
From spreadsheets that make your head spin to lawnmowers that seem to have developed free will... we are back with another dose of real-life hospitality mayhem.
This week we tackle the mysteries of money management, investor logic, and why tech (no matter how clever) still needs a human touch.
Expect a few laughs, a few lightbulb moments, and the odd rogue robot on the loose.
🎧 Tune in to Season 3, Episode 25 wherever you get your podcasts — and remember, if you are feeling bamboozled, you are in good company.
#SecretServicedPodcast #ServicedAccommodation #HospitalityLife #BehindTheScenes #PropertyBusiness #ShortStaySuccess #RobotLawnmower #FinanceFails #StaycationLife #EntrepreneurHumour #HostsOfInstagram
Hosted on Acast. See acast.com/privacy for more information.
Next Episode
27. Full On Springwatch & What Happened to the Honeymoon Period?
November 3, 2025
•45m
🎙️ NEW EPISODE ALERT – #27: “Full On Springwatch & What Happened to the Honeymoon Period?” 🦊💍
This week we’re talking:
🌲 Unexpected networking... in the woods?!
🏠 Accessibility conundrums and drainage drama at Eton House (plus our wild plans for Springwatch-style wildlife cams!)
😅 Mark’s unique approach to constructive criticism
🧹 Cleaner chaos — where’s the honeymoon period gone?
💰 Winter’s coming, so it’s all about revenue strategies that keep those long-term bookings rolling in.
Tune in for laughs, lessons, and a little behind-the-scenes chaos from the serviced accommodation world!
👉 Like, follow, and subscribe for more real talk on property, business, and all the madness in between.
📲 Follow us on Instagram & YouTube: @secretservicedpodcast
#SecretServicedPodcast #ServicedAccommodation #PropertyPodcast #BehindTheStays #HospitalityLife @airhostcleanltd @airhostforyou @bbcspringwatch @luke_jellicoe
Hosted on Acast. See acast.com/privacy for more information.
If you like this episode you’ll love
Promoted