17. King Of The Swingers & Distracted By Kites
The Secret Serviced Podcast
08/04/25
•36m
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S3 EP17: King Of The Swingers & Distracted By Kites 🏗️🪁
This week on The Secret Serviced Podcast, we are back with another dose of behind-the-scenes madness from the world of serviced accommodation and aparthotel life – and this one has a bit of everything...
🏰 Sefton Place Update – Caroline and I are getting properly hands-on with the rip-out, meeting potential builders, and finding out (yet again) that this project needs even more surveys than we planned for...
👩💻 Meet Jennifer – our brand new virtual assistant is flying through her training programme! We dive into what we covered this week, including the truth about Online Travel Agent platforms, which ones we prefer, and why.
🤦♂️ The Guest from Hell – sometimes you dig your heels in, sometimes you cut your losses. This one taught us a few lessons about knowing when to pull the plug.
📲 Click the link in our bio to watch the full episode on our brand new YouTube channel @secretservicedpodcast and follow us here for more unfiltered property stories, hotel updates, and hospitality life insights.
#SecretServicedPodcast #ServicedAccommodationUK #PropertyPodcast #ShortTermRentals #HospitalityLife #HotelRenovation #SeftonPlace #AparthotelBusiness #PropertyInvestingUK #VirtualAssistantTraining #AirbnbBusiness #OTAPlatformsExplained #GuestFromHell #STRCommunity #StaycationUK
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Previous Episode
16. No Help From The Police & The Airbnb Killer
July 28, 2025
•31m
S3 EP16: No Help from the Police & the Airbnb Killer 😳🚨
This week on The Secret Serviced Podcast, we are diving into one of the most intense situations we have ever faced as serviced accommodation operators — and trust us, this one is wild...
We share the full story of the guest who refused to leave Eton House, what happened when we involved the police, and how Children’s Services got dragged into the mix. It is a real insight into the dark side of running serviced accommodation — and how we navigated it while keeping our team and other guests safe.
BUT... it is not all drama.
We are also giving you a first-look preview of something huge we have been building behind the scenes: Staycation Gateway — our new direct booking platform we have described (only slightly cheekily) as “the Airbnb killer.”
Launching at the end of August, this platform is designed to give control back to hosts and property owners.
🎉 As a thank-you to our loyal podcast listeners, we are inviting you to list your holiday-let completely free of charge. Just drop us a message on Instagram @secretservicedpodcast and we will send you the info — before we open it up to the public.
🎙️ The Secret Serviced Podcast is your all-access pass to the messy, magical, and often mad world of UK serviced accommodation and short-term rentals. We share the real stories — wins, losses, lessons, and what really goes on behind the booking.
📲 Click link in Bio to Subscribe to our new YouTube channel
#SecretServicedPodcast #AirbnbKiller #StaycationGateway #ServicedAccommodationUK #ShortTermRentalBusiness #PropertyPodcastUK #EtonHouseIncident #HolidayLetPlatform #AirbnbAlternatives #DirectBookingsUK #STRCommunity #BehindTheBookings #HospitalityLife #PropertyDrama #SAOperatorLife #UKHostsUnite
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Next Episode
18. Splash The Cash & Cross Your Fingers
August 11, 2025
•50m
S3 EP18: Splash The Cash & Cross Your Fingers 💸🤞
In this week’s episode of The Secret Serviced Podcast, we lift the lid on the realities of running and scaling serviced accommodation and aparthotels — and this one is packed.
🏰 Sefton Place update – more rip-out work, meeting a potential builder, and yes... yet more surveys!
🛎 Our origin story – how we got started in serviced accommodation back in 2018 with a title split strategy that turned out to be a game-changer.
📊 Lessons learned – the common pitfalls we see people make when scaling SA or moving into aparthotels, and how to avoid overleveraging, poor financial planning, and operational headaches.
This one’s a mix of storytelling, straight-talking business advice, and plenty of laughs from the trenches.
📲 Click the link in our bio to watch the full episode on YouTube and subscribe for more BTS from Sefton Place.
🎧 Listen on Apple Podcasts & Spotify – link in bio.
#SecretServicedPodcast #ServicedAccommodationUK #ShortTermRentals #AirbnbBusiness #AparthotelLife #HotelRenovation #SeftonPlace #PropertyInvestingUK #StaycationUK #BehindTheBookings #STRCommunity #BoutiqueHotelDream #HospitalityBusiness
Hosted on Acast. See acast.com/privacy for more information.
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