16. No Help From The Police & The Airbnb Killer
The Secret Serviced Podcast
07/28/25
•31m
About
Comments
Featured In
S3 EP16: No Help from the Police & the Airbnb Killer 😳🚨
This week on The Secret Serviced Podcast, we are diving into one of the most intense situations we have ever faced as serviced accommodation operators — and trust us, this one is wild...
We share the full story of the guest who refused to leave Eton House, what happened when we involved the police, and how Children’s Services got dragged into the mix. It is a real insight into the dark side of running serviced accommodation — and how we navigated it while keeping our team and other guests safe.
BUT... it is not all drama.
We are also giving you a first-look preview of something huge we have been building behind the scenes: Staycation Gateway — our new direct booking platform we have described (only slightly cheekily) as “the Airbnb killer.”
Launching at the end of August, this platform is designed to give control back to hosts and property owners.
🎉 As a thank-you to our loyal podcast listeners, we are inviting you to list your holiday-let completely free of charge. Just drop us a message on Instagram @secretservicedpodcast and we will send you the info — before we open it up to the public.
🎙️ The Secret Serviced Podcast is your all-access pass to the messy, magical, and often mad world of UK serviced accommodation and short-term rentals. We share the real stories — wins, losses, lessons, and what really goes on behind the booking.
📲 Click link in Bio to Subscribe to our new YouTube channel
#SecretServicedPodcast #AirbnbKiller #StaycationGateway #ServicedAccommodationUK #ShortTermRentalBusiness #PropertyPodcastUK #EtonHouseIncident #HolidayLetPlatform #AirbnbAlternatives #DirectBookingsUK #STRCommunity #BehindTheBookings #HospitalityLife #PropertyDrama #SAOperatorLife #UKHostsUnite
Hosted on Acast. See acast.com/privacy for more information.
Previous Episode
15. Eye-Watering Fees & Sharing Our Kitchen With Wildlife
July 22, 2025
•39m
S3 EP15: Eye-Watering Fees & Sharing Our Kitchen with Wildlife 🐿️😳
This week’s episode is a juicy one...
We are back with a Sefton Place update and some hard truths about the hidden costs of development that can seriously derail your project if you are not prepared. These are the fees no one talks about — and they add up fast. 👀
We also chat about why talking to people matters more than spreadsheets, and how building real relationships has already paid dividends at Sefton.
Meanwhile, we are running a multi-million pound serviced accommodation business — and with that comes growing pains. We are making some big changes to our team structure to stay laser-focused on high-value tasks that actually move the needle. 💥
🎧 You can now watch full episodes on our brand new YouTube channel or listen on your podcast app of choice!
🎙️ About the Podcast:
The Secret Serviced Podcast lifts the lid on what it really takes to build and scale a successful UK serviced accommodation business. No fluff, no filters — just honest conversations, real numbers, and everything they do not teach you in the training courses.
📲 Follow us for more unfiltered insights: @secretservicedpodcast
▶️ Check out our new YouTube channel for behind-the-scenes content & full video episodes
🎧 Listen on the go here: https://tr.ee/wd2QnIQgxJ
#SecretServicedPodcast #ServicedAccommodation #PropertyPodcast #UKPropertyInvesting #SAOperatorLife #AirbnbBusiness #AparthotelLife #PropertyDevelopmentUK #SeftonPlace #HospitalityBusiness #STRsuccess #YouTubePodcast #SAinsights #BehindTheScenes #BuildScaleRepeat #RealEstateUnfiltered #TeamRestructure #HiddenFees #PropertyJourney #ShortTermRentalsUK
Hosted on Acast. See acast.com/privacy for more information.
Next Episode
17. King Of The Swingers & Distracted By Kites
August 4, 2025
•36m
S3 EP17: King Of The Swingers & Distracted By Kites 🏗️🪁
This week on The Secret Serviced Podcast, we are back with another dose of behind-the-scenes madness from the world of serviced accommodation and aparthotel life – and this one has a bit of everything...
🏰 Sefton Place Update – Caroline and I are getting properly hands-on with the rip-out, meeting potential builders, and finding out (yet again) that this project needs even more surveys than we planned for...
👩💻 Meet Jennifer – our brand new virtual assistant is flying through her training programme! We dive into what we covered this week, including the truth about Online Travel Agent platforms, which ones we prefer, and why.
🤦♂️ The Guest from Hell – sometimes you dig your heels in, sometimes you cut your losses. This one taught us a few lessons about knowing when to pull the plug.
📲 Click the link in our bio to watch the full episode on our brand new YouTube channel @secretservicedpodcast and follow us here for more unfiltered property stories, hotel updates, and hospitality life insights.
#SecretServicedPodcast #ServicedAccommodationUK #PropertyPodcast #ShortTermRentals #HospitalityLife #HotelRenovation #SeftonPlace #AparthotelBusiness #PropertyInvestingUK #VirtualAssistantTraining #AirbnbBusiness #OTAPlatformsExplained #GuestFromHell #STRCommunity #StaycationUK
Hosted on Acast. See acast.com/privacy for more information.
If you like this episode you’ll love
Promoted