231: Responding Fast to Customers — A Good Idea?
The Bootstrapped Founder
07/07/23
•13m
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Are you responding to customer service requests as quickly as possible? You may think it's the best strategy, but this dedication comes at a hefty price. Today, I will share my experience with the pros and cons of super-quick customer service responses, the role of software tooling, and how to balance response speed with good business sense. Discover the layered approach to customer service that will help you have your speedy cake and eat it, too.
The blog post: https://thebootstrappedfounder.com/responding-fast-to-customers-a-good-idea/
The podcast episode: https://share.transistor.fm/s/5d404f4d
The video: https://youtu.be/J8qbNR3rz0w
You'll find my weekly article on my blog: https://thebootstrappedfounder.com
Podcast: https://thebootstrappedfounder.com/podcast
Newsletter: https://thebootstrappedfounder.com/newsletter
My book Zero to Sold: https://zerotosold.com/
My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/
My course Find your Following: https://findyourfollowing.com
Find me on Twitter: https://twitter.com/arvidkahl/
This episode is sponsored by Acquire.com
- (00:01) - Intro
- (01:38) - Customer service response times
- (03:42) - Proving that I’m the real deal
- (05:13) - The importance of prioritizing customer service and productivity
- (06:55) - How to embrace the bots
- (09:32) - Don’t act like your bots are people
- (11:12) - Optimizing for response speed
Previous Episode
230: Moritz Dausinger — Serial Indie Entrepreneurship
July 5, 2023
•67m
Today, I’m talking to Moritz Dausinger, a serial indie hacker with several exits under his belt. Moritz most recently pivoted his software business Refiner after 18 months of trying to figure out a way forward. Well, now he’s found it. We will chat about figuring out how to structure sales, how and who to hire, and if he wants to sell this business again, for a third time.
Moritz on Twitter: https://twitter.com/mdausinger
The blog post: https://thebootstrappedfounder.com/moritz-dausinger-serial-indie-entrepreneurship/
The podcast episode: https://share.transistor.fm/s/215b9c09
The video: https://youtu.be/8jiwJZyMjEI
You'll find my weekly article on my blog: https://thebootstrappedfounder.com
Podcast: https://thebootstrappedfounder.com/podcast
Newsletter: https://thebootstrappedfounder.com/newsletter
My book Zero to Sold: https://zerotosold.com/
My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/
My course Find Your Following: https://findyourfollowing.com
This episode is sponsored by Acquire.com!
- (00:00) - Introduction to today’s episode.
- (03:04) - How did you get involved with the indie hackers podcast?
- (10:11) - It’s never just about execution.
- (16:40) - The importance of bootstrapping.
- (20:16) - Getting funding for Refiner.
- (24:47) - How to outsource your technical work.
- (29:29) - How did you decide to sell your company?
- (35:47) - The importance of building a good relationship with the seller.
- (38:38) - Sharing your story in public.
- (42:23) - The importance of sharing your story.
- (47:50) - Bridging the gap between sales and customer service.
- (51:56) - Pricing structure for dual models.
- (57:43) - How expensive is it to run a database server?
- (01:03:08) - What is the perfect sellable business?
Next Episode
232: Andrew McIntosh — First-Generation Entrepreneurs
July 12, 2023
•57m
Andrew McIntosh is a first-gen entrepreneur. And so am I. And we both needed help along the way. From building a sustainable and inclusive community for first-gen entrepreneurs to discussing the power of business coaching and growth mindset, you'll gain valuable insights into the world of entrepreneurship without a safety net. Learn from a successful underdog's story and get inspired to take your own entrepreneurial journey to the next level. No matter what your parents say.
Andrew on Twitter: https://twitter.com/andrew_drives
The blog post: https://thebootstrappedfounder.com/andrew-mcintosh-first-generation-entrepreneurs/
The podcast episode: https://share.transistor.fm/s/e49eaaa6
The video: https://youtu.be/Iez5Qcz6JOs
You'll find my weekly article on my blog: https://thebootstrappedfounder.com
Podcast: https://thebootstrappedfounder.com/podcast
Newsletter: https://thebootstrappedfounder.com/newsletter
My book Zero to Sold: https://zerotosold.com/
My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/
My course Find Your Following: https://findyourfollowing.com
This episode is sponsored by Acquire.com! Go to http://try.acquire.com/arvid/ to get started with making sure you run a sellable business.
- (00:00) - Introduction
- (02:08) - Learning by doing by making mistakes.
- (06:04) - The importance of having a support network.
- (10:43) - Entrepreneurship is a rollercoaster.
- (14:07) - Have you always been crazy or is this a new development?
- (20:41) - Coaching vs. coaching.
- (24:28) - Building a digital community that is asynchronous.
- (28:19) - Community building and accountability in business.
- (32:47) - Entrepreneurship starts with a community.
- (37:35) - Share your wins and losses.
- (42:20) - Entrepreneurship as a vehicle for freedom.
- (49:35) - Getting people to the point where they graduate.
- (52:41) - The importance of sharing your story and building a community.
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