What It Really Takes To Operate A Safe Vacation Rental with Justin Ford

Slick Talk: The Hospitality Podcast

08/25/21

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48m

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Justin Ford is the Director of Safety & Certification Programs at Breezeway; where he is helping property managers and owners maintain the safety of short-term rental properties. An international short-term term rental safety expert, Justin was the first to elevate awareness of safety in short-term rentals back in 2013.

Prior to Breezeway, Justin co-founded On the Water in Maine in 2006 and grew the company into the highest-grossing vacation rental company in New England. A former member of the US Coast Guard and a firefighter, Justin travels worldwide to share his industry expertise on short-term rental safety.

Risk is something we can’t avoid and you know this! But... you can sure minimize your risk when it comes to putting things in place like NoiseAware & Safely.com! Safely have you, your guests, and your homeowner covered if anything goes wrong or gets damaged and guess what!? By having a NoiseAware device in your homes, you’ll have everything you need in order to have peace of mind!

This episode is also sponsored by our friends at Breezeway! Check out this link to learn more!

In this episode, we explore:

03:25 - Background of the guest

06:24 - Convincing the waterfront owners

09:49 - Safety Training Course

13:48 - Challenges of creating the course

16:24 - Top Claims in Insurance Company

20:31 - Successful ways to overcome incidents

24:12 - What is Safety Training Course

30:28 - Marketing Tricks

35:54 - Breezeway’s Mission

40:06 - Why Rentals are not considered safe

Connecting with the Guest:

Facebook: https://www.facebook.com/shorttermrentalsafety

Website: https://www.breezeway.io/safety-app

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Learn more about your ad choices. Visit megaphone.fm/adchoices

Previous Episode

From A Property To A Podcast with Sarah & Annette from Thanks For Visiting Podcast

August 18, 2021

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47m

Thanks for Visiting has always been about short-term rentals. Annette and Sarah met at a Columbus, Ohio City Council Meeting fighting for their right to host homes on Airbnb. The two shared a belief that the short-term rental industry needs hosts to be more hospitable. Every resource they'd come across in growing their own businesses was purely profit driven - and "heads in beds" just isn't their style.
We had to figure out a lot of stuff on our own and now we want to give you the behind-the-scenes look we tried to find when we started. Thanks for Visiting is like Hospitality Prep School for the Airbnb stager or host. You'll find resources to help you host with heart and improve your processes and systems.
This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use SLICKTALK20 to get 20% off your noise devices with NoiseAware!
Hostfully is an industry leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests' experience with you 10X better! Use SLICKTALK20 to get $100 off of their property management platform and two months free of their premium digital guidebooks!

This episode is also sponsored by our friends at Breezeway! Check out this link to learn more!

In this episode, we explore:

03:04 - Background of the guests

12:08 - Power of Podcasting

17:55 - How to operate in a high standards

19:07 - Complete Transparency to everyone

23:54 - STR Regulations

27:48 - Finding good resources

30:50 - Balancing media side of the business and the vacation rental business

37:14 - Why we need to continue growing and build something

38:50 - Females are the biggest users in Airbnb platforms

41:03 - Enjoying the Process

Connecting with the Guest:

Website: www.thanksforvisiting.me

Instagram: @thanksforvisiting

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Mid Roll Ad - 21:22

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Next Episode

Getting Back Into Guest Experience & Storytelling

September 1, 2021

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38m

Samantha Hardcastle, founder of The Storied Experience and Amore Social, brings a decade of marketing strategy & storytelling to hospitality properties and destinations worldwide. Her passion-driven mission is to transform the way we travel and infuse each moment with more meaning, purpose, and magic.

After a not-so-pleasant hotel stay a few years back, Samantha started her journey of exploring guest experience design with Cornell in 2018. Her creative marketing background, immense curiosity about other cultures, and empathetic understanding of today’s traveler serve her as she seeks to help hospitality hosts elevate their guest experience and stand out.

Samantha’s vision is to combine her unique perspective on storytelling with aesthetic & emotional intelligence, positive design & psychology, wellbeing, and human behavior to build out programming and spaces for properties that are enriching and personality-packed. Her online course, the Spark 5-Star Success Pathway, dives deep into her years of research and strategies. Use code to SLICKTALK get 20% off.

As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to Safely.com and sign up today and let them know Wil sent you!

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands!

This episode is also sponsored by Jetstream! Jetstream is a full service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

02:10 - Background of the guest

06:13 - Creating Real Expectations with the guest

08:47 - Areas of Inspirations

11:42 - How Covid affects Marketing

15:59 - Relying on Positive Psychology and positive designs

21:14 - Guest’s Experiences

25:07 - Storytelling

30:25 - Importance of knowing your values and personality

Connecting with the Guest:

Website: http://thestoriedexperience.com/

Website: http://fivestarpathway.com/