Loyalty Race and the Impact of AI in Hotels
Good Morning Hospitality
01/03/24
•36m
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In our latest episode, "Loyalty Race and the Impact of AI in Hotels," Sarah Dandashy & Steve Turk dive into the hospitality industry's trends, focusing on the growing rivalry in hotel loyalty programs and the transformative role of AI.
They highlight Hilton's rapid growth in loyalty memberships, challenging Marriott's lead. The discussion then shifts to how AI revolutionizes hotel operations and enhances guest experiences by complementing human service.
They also touch on global travel trends for 2024, particularly the rising interest in Asian cities and unique European destinations.
Grab your cup and tune in to the first Hotel Crew episode of 2024!
Hospitality Hotline & GMC Report!
Hospitality Hotline is open to everyone by using this link!📲https://www.speakpipe.com/GoodMorningHospitality
And don't forget to subscribe to our new monthly newsletter & Good Morning Capital Dashboard! Sign up here!
—
Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!
This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning at 7 am PST/10 am EST, so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, live!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form!
Previous Episode
Whats with Airbnbs' Multi Family Projects & Housing Impact in College Towns
January 1, 2024
•33m
Kicking off 2024 for GMH are Michael Goldin and Jamie Lane!
They're diving into some recent news on how Airbnb rental programs with first-year earnings and how short-term rentals impact specific college towns like Athens, GA.
This is an episode you won't want to miss to start 2024!
This episode is brought to you by our friends and sponsors at sojo and TravelNet Solutions! Claim your free amenity kit and get 30 days free with sojo by using this link in our show notes!
Hospitality Hotline & GMC Report!
Hospitality Hotline is open to everyone by using this link!📲https://www.speakpipe.com/GoodMorningHospitality
And don't forget to subscribe to our new monthly newsletter & Good Morning Capital Dashboard! Sign up here!
—
Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!
This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning at 7 am PST/10 am EST, so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, live!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form!
Next Episode
Breaking News: Operto Acquires Guest App Company, DACK!
January 8, 2024
•13m
Steve Davis, CEO of Operto, discusses the company's third acquisition with the acquisition of DACK. He explains how DACK, which offers a native app for guest communication in the short-term rental industry, will be integrated into Operto's operations. Steve clarifies that DACK's sophistication aligns with Operto's roadmap, accelerating its growth strategy. Furthermore, the company's previous acquisitions, VR Scheduler and StayMyWay, targeted operations/housekeeping and the hotel industry, respectively. Steve also speaks to the ongoing consolidation in the industry and his belief that while Operto can’t be a one-stop-shop, it can serve as a major provider supplemented by specialty vendors.
01:21 Introduction and Reunion
01:46 Breaking News: Third Acquisition
01:54 Details about the Acquisition: DACK
02:46 The Future of DACK as Part of Aperto
05:07 The Strategy Behind Acquisitions
05:43 The Pace and Challenges of Rapid Growth
06:53 The Vision for the Future of the Company
08:31 The Bigger Picture and Messaging Around Acquisitions
09:06 The Philosophy Behind Consolidation
10:57 Closing Remarks and Congratulations
This episode is brought to you by our friends and sponsors at sojo and TravelNet Solutions!
Hospitality Hotline & GMC Report!
Hospitality Hotline is open to everyone by using this link!📲https://www.speakpipe.com/GoodMorningHospitality
And don't forget to subscribe to our new monthly newsletter & Good Morning Capital Dashboard! Sign up here!
—
Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!
This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning at 7 am PST/10 am EST, so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, live!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form!
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