20. Leaky Fire Alarms & Unlucky Room 13
The Secret Serviced Podcast
09/01/25
•41m
About
Comments
Featured In
🎙️ New episode of The Secret Serviced Podcast is LIVE! 🚀
This week we are:
🍏 Dreaming big with plans for our very own orchard at Sefton Place (and yes... a jam & chutney range is coming 👩🍳)
📶 Talking smart wifi hacks and how adding data capture can seriously level up your guest experience
🔥 Dealing with a little fire alarm drama at Eton House (spoiler: Mark definitely lost more sleep than the guests 😅)
🏖️ Celebrating the UK staycation boom and why we are so passionate about keeping things local
❤️ Plus, a totally honest chat about the joys and chaos of working together as a couple...
🎧 Tune in, laugh with us, learn with us, and see what goes on behind the scenes in the wild world of serviced accommodation!
👉 And do not forget... follow @staycation.gateway on Instagram to enter our epic £2,000 giveaway 🏆
Because who doesn't love free holidays?!
#SecretServicedPodcast #StaycationGateway #ServicedAccommodation #UKStaycations #PropertyInvesting #Aparthotels #SeftonPlace #EtonHouse #PodcastLife #PropertyEntrepreneurs #BehindTheScenes
Hosted on Acast. See acast.com/privacy for more information.
Previous Episode
19. Barefoot DIY & Getting Frisky In The Shower
August 18, 2025
•37m
Season 3, Episode 19 – “Barefoot DIY & Getting Frisky in the Shower” 🎙️
This week on The Secret Serviced Podcast, Mark and Caroline are back with another behind-the-scenes update from our serviced accommodation and aparthotel journey.
🔑 In this episode:
- 🏰 Sefton Place Update – we have been knee-deep in R&D surveys, finalising concept plans, and getting close to an agreed spec on our state-of-the-art heating and cooling system. Think fancy air con, but with an environmentally friendly twist!
- 👥 Team Restructure at Gateway Accommodation – how we are reshaping roles within the business to drive efficiency, growth, and a smoother operation.
- 💷 Refinancing Serviced Accommodation – a deep dive into securing a commercial valuation, what the process looks like, and how it impacts scaling.
💡 Side note: apologies for the echo (you will hear what we mean) – we recorded in one of the grand reception rooms at Sefton Place with ceilings higher than our Airbnb occupancy rates. We did promise to keep bringing you updates no matter where we were, so sometimes that means trading studio-quality sound for a slice of real life.
Also... did anybody notice Mark very confidently calling this Episode 18? Turns out it is actually Episode 19! 🤦♂️ (Keeping it professional as always...)
👉 Don't forget to subscribe to our new YouTube channel @secretservicedpodcast - link in bio for full video episodes and exclusive updates.
#ServicedAccommodation #Aparthotel #PropertyInvestment #HospitalityBusiness #ScalingUp #SecretServicedPodcast
Hosted on Acast. See acast.com/privacy for more information.
Next Episode
21. Naked Ramblers & Misspelt Tattoos
September 9, 2025
•29m
🚨 NEW EPISODE ALERT! 🚨
Season 3 • Episode 21 — “Naked Ramblers & Misspelt Tattoos” 👀🎙️
Yes... you read that right. This week on The Secret Serviced Podcast:
🏃♂️ Mark shares his completely unexpected chance encounter with a naked jogger (yes... fully naked).
⭐ We unveil our brand-new Guest Review Tracker — helping us step up our game and respond to guest feedback faster than ever.
🧠 Our tried-and-tested process for training, developing, and “graduating” our superstar Virtual Assistants.
💆♀️ And we get real about self-care — why looking after your mental and physical well-being is absolutely essential when you are growing a business.
Expect laughs, lessons, and maybe a little oversharing. 😅
🎧 Listen now wherever you get your podcasts and catch up on all the chaos, strategies, and behind-the-scenes moments from the world of serviced accommodation.
💡 Giveaway time! Don't forget — follow @staycation.gateway on Instagram to enter our £2,000 competition! 🏆
#SecretServicedPodcast #StaycationGateway #ServicedAccommodation #ShortTermLets #AirbnbHosting #PropertyInvesting #Aparthotels #GuestExperience #HospitalityBusiness #PodcastLife #UKStaycations #EntrepreneurLife
Hosted on Acast. See acast.com/privacy for more information.
If you like this episode you’ll love
Promoted