16. Blackmailed by Guests & The Maintenance Machine
The Secret Serviced Podcast
09/04/23
•54m
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In Episode 16 Mark and Caroline deal with a guest who is trying to blackmail them with a negative review, Danielle calls in from the beach for a game of Review Roulette and the team talk systems for the management of maintenance issues across the portfolio as it continues to grow.
ABOUT THE SHOW
Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business with an entertaining day-to-day, warts 'n all account of the highs and lows of the hospitality industry
GETTING IN TOUCH
Please like/follow/subscribe to the podcast wherever you are listening!
You can follow what we are up to over on Instagram @secretservicedpodcast
Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!
Hosted on Acast. See acast.com/privacy for more information.
Previous Episode
15. £194k per month mortgage & where do we go from here?
August 28, 2023
•52m
In Episode 15 Mark and Caroline meet with the bank and make friends with their neighbours at Eton House Hotel and Kim is back to tell us all about her bank holiday cleaning marathon!
ABOUT THE SHOW
Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry
GETTING IN TOUCH
Please like/follow/subscribe to the podcast wherever you are listening!
Follow the podcast on Instagram @ secretservicedpodcast
Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!
You can also follow Mark on Instagram @markdwinship
Hosted on Acast. See acast.com/privacy for more information.
Next Episode
17. Creepy Crawlies & Turning Into A Psychopath
September 11, 2023
•54m
In Episode 17 More guests are freaked out by insects, Mark has an update on the new fire safety requirements for short-term let properties in the UK (link below) and Genna is back to talk about creating engagement through Instagram stories and plans to create a cohesive brand vision for Gateway Accommodation.
Link to government guide to fire safety requirements for small paying guest accommodation:
ABOUT THE SHOW
Mark and Caroline Winship own, operate and manage serviced apartments, holiday homes and hotels across the UK. In the Secret Serviced Podcast they lift the lid on the inner workings of their serviced accommodation and hotels business with an entertaining day-to-day, warts 'n all account of the highs and lows of the hospitality industry
GETTING IN TOUCH
Please like/follow/subscribe to the podcast wherever you are listening!
You can follow what we are up to over on Instagram @secretservicedpodcast
Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!
Hosted on Acast. See acast.com/privacy for more information.
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