Innovating Guest Experience with Matt Orley
Slick Talk: The Hospitality Podcast
12/18/24
•60m
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In this episode of Slick Talk, Wil Slickers sits down with Matt Orley, CEO of Red Cottage, a company known for its thoughtfully curated vacation rentals in the Northeast.
They discuss the importance of removing surprises for guests and ensuring they know exactly what they're booking.
Matt shares insights into expanding Red Cottage's reach through property management acquisitions and innovative membership programs.
The conversation delves into the significance of communication in the hospitality industry, exploring product management, guest experience, and the impact of a well-designed tech stack.
Tune in for an engaging discussion on enhancing guest satisfaction and the evolving landscape of vacation rentals.
This episode is brought to you by our sponsors at:
- The Best Stays & The Best Days are brought to you by Well & Good Morning Coffee. Ensure your guests aren't left unsatisfied with generic or gross coffee, and get Well & Good Morning Coffee in your properties for better guest satisfaction!
- Hostfully – Use code SLICKTALK for three months free of their digital guidebook or $100 off their property management platform!
- Hudson Creative Studio - Get your direct booking site and brand built by them, and never look back!
——–
Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts!
Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible!
You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting!
If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch!
Last but not least, we love to connect on LinkedIn! Let’s connect there so you can see the daily content we post beyond the podcast!
Learn more about your ad choices. Visit megaphone.fm/adchoices
Previous Episode
From Boats to Lake Houses: Jeremy Werden’s Journey to Real Estate
December 11, 2024
•61m
Join Wil Slickers in an engaging episode of Slick Talk, as he sits down with Jeremy Werden, co-founder of BNB Calc and host of the Short Term Rental Pros Podcast. Jeremy shares his entrepreneurial voyage, starting from managing vacation rentals to transitioning into property ownership in his twenties.
He provides insights on the significance of virtual assistants, sustainable growth, and the challenges of balancing various business ventures, including his intriguing boat rental business.
Wil and Jeremy dive into failures, successes, and the evolving landscape of hospitality technology. Tune in for an inspiring and educational conversation that covers everything from real estate investment strategies to the future of AI in short-term rentals.
This episode is brought to you by our sponsors at:
- The Best Stays & The Best Days are brought to you by Well & Good Morning Coffee. Ensure your guests aren't left unsatisfied with generic or gross coffee, and get Well & Good Morning Coffee in your properties for better guest satisfaction!
- Hostfully – Use code SLICKTALK for three months free of their digital guidebook or $100 off their property management platform!
- Hudson Creative Studio - Get your direct booking site and brand built by them, and never look back!
——–
Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts!
Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible!
You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting!
If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch!
Last but not least, we love to connect on LinkedIn! Let’s connect there so you can see the daily content we post beyond the podcast!
Learn more about your ad choices. Visit megaphone.fm/adchoices
Next Episode
Cracking the Code: Looking Back to Move Forward with Hostfully
January 2, 2025
•59m
In the first Slick Talk episode of 2025, Wil Slickers welcomes Frank and Fred from Hostfully to discuss their annual industry report.
This episode delves into the main concerns of the hospitality industry, highlighting tech challenges and opportunities.
Key topics include the shift toward direct bookings, the rise of AI, optimization of guest experiences through digital guidebooks, and emerging trends in property management technology.
The discussion also covers the importance of embracing growth mindsets, effective marketing strategies, and the potential of new features in Hostfully's property management system. A must-listen for hospitality operators looking to stay ahead in 2025!
This episode is brought to you by our sponsors at:
- The Best Stays & The Best Days are brought to you by Well & Good Morning Coffee. Ensure your guests aren't left unsatisfied with generic or gross coffee, and get Well & Good Morning Coffee in your properties for better guest satisfaction!
- Hostfully – Use code SLICKTALK for three months free of their digital guidebook or $100 off their property management platform!
- Hudson Creative Studio - Get your direct booking site and brand built by them, and never look back!
——–
Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts!
Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible!
You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting!
If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch!
Last but not least, we love to connect on LinkedIn! Let’s connect there so you can see the daily content we post beyond the podcast!
Learn more about your ad choices. Visit megaphone.fm/adchoices
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