"Hey Alexa, What's The Wifi Password?" with Matthew Loney

Slick Talk: The Hospitality Podcast

11/10/21

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67m

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Matthew Loney currently serves as the President and Chief Executive Officer of Xplorie, the leading guest experience platform for U.S. leisure markets. Delivering best-in-life moments for millions of guests annually, Xplorie has nearly quadrupled in size over the past five years under Mr. Loney’s leadership. Prior to joining Xplorie, Mr. Loney served as an attorney and held executive positions at two national restaurant chains.

This episode is sponsored by Hostfully! Hostfully is an industry leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests' experience with you 10X better! Use SLICKTALK20 to get $100 off of their property management platform and two months free of their premium digital guidebooks!

This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use SLICKTALK20 to get 20% off your noise devices with NoiseAware!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

03:33 - Background of the guest

07:37 - Vacation Rentals

11:16 - Restaurant Concepts

13:46 - Tours and Activity Industries

18:25 - Directions and Decisions to take

22:13 - Challenges experienced from the start

26:51 - Figuring out the hurdles

32:13 - Biggest Hurdle that turned into success

37:37 - Voice Operated Technology - Alexa

43:13 - Managing Content

48:45 - Recognizing the common issues

50:26 - Importance of Podcasting for the business

55:50 - How podcast help other people

01:00:17 - Connect with the guest

Connecting with the Guest:

Website: www.Xplorie.com

LinkedIn: https://www.linkedin.com/in/matthewloney/

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Learn more about your ad choices. Visit megaphone.fm/adchoices

Previous Episode

"Guest Experience Is Everything!" with Brian Hamaoui

November 3, 2021

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55m

An accomplished, forward-thinking, and customer-driven visionary, Brian leverage a strong business acumen with an entrepreneurial mindset to build companies from the ground up, providing the strategic vision for long-term growth and facilitating industry partnerships that drive market penetration, grow revenue, and deliver customer service excellence in diverse enterprises, including the Hospitality Services and Vacation Rental industries.

Able to see the big picture and transition vision into innovative, industry-changing solutions, he has been recognized for launching products that drive consumer demand and transform customer engagement. A known subject matter expert and consultant, he recommends policies and technology that assist vacation rental companies in developing programs and strategies that best fit the needs of his clients. Featured in Yahoo Finance, Wall Street Journal, and Travel Weekly, he was also a competitor at the Battleground Phocuswright Conference in 2016.

Leading with the understanding that the secret to a great product lies within the development team, he strives to recruit the best talent, fostering a business environment that encourages inspiration and creativity to reach the broader marketplace and exceed customer and organizational performance targets.

As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to Safely.com and sign up today and let them know Wil sent you!

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

03:26 - Background of the Guest

09:28 - Having execution and having the right people around you

12:32 - Boots on the ground workflow

15:54 - Hiring In-house or outsource company?

19:18 - Having the right expectation

22:10 - Importance of investing in your staff

28:20 - Property management software

30:45 - Why communication is important

34:07 - Choosing what technology to invest

38:00 - How to know if the business is scalable

43:26 - Executing well can give you more revenue

46:02 - Guest Experience podcast

Connecting with the Guest:

Email: brianhamaoui@gmail.com

LinkedIn: https://www.linkedin.com/in/brian-hamaoui/

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Learn more about your ad choices. Visit megaphone.fm/adchoices

Next Episode

Building The Business You've Always Wanted with Brittany Blackman

November 17, 2021

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48m

Brittany Blackman is full of sunshine, Southern hospitality, and a crazy passion for the vacation rental industry. She’s been working in STR for over 10 years now and hasn’t found a day that's boring yet. After her stint as Operations Manager for the majority of that time, she left in September 2020 (yes, during the worldwide pandemic), to fly freely and start her own gig. It's been fun for her swerving around obstacles, climbing mountains, and building something from scratch.

This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy-safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use SLICKTALK20 to get 20% off your noise devices with NoiseAware!

This episode is sponsored by Hostfully! Hostfully is an industry-leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests' experience with you 10X better! Use SLICKTALK20 to get $100 off of their property management platform and two months free of their premium digital guidebooks!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

03:13 - Brittany’s story

06:51 - Biggest takeaway to build a company

10:34 - Setting up internal operations

14:40 - Company standards

18:11 - Shifting mindset - becoming an entrepreneur

22:47 - Drawing the Energy

28:15 - Scaling and Growing the operation

31:58 - Building the brand internally

37:32 - Managing the text messages

39:59 - Hardest and rewarding thing in the industry

44:10 - Where can we find the guest