Redefining Hospitality Loyalty with John Sutton Founder of Journey
Good Morning Hospitality
11/18/24
•35m
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In this episode of Good Morning Hospitality, Michael Goldin, Brandreth Canaley, and Wil Slickers welcome special guest John Sutton, co-founder of Journey, to explore the evolving landscape of loyalty programs in the hospitality sector.
They discuss how Journey is setting new standards for guest engagement and loyalty beyond traditional hotel stays and short-term rentals. John shares his insights into creating seamless experiences that cater to modern travelers' needs.
The conversation also touches on recent industry trends, the role of tech in building guest relationships, and how loyalty programs are transforming in the digital age.
Don’t miss this deep dive into what’s next for hospitality loyalty!
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Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!
This show is structured to cover industry news in travel and hospitality and is recorded live every Monday morning at 7 a.m. PST/10 a.m. EST. So make sure you tune in during our live show on our social media channels or YouTube and join the conversation live!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form!
Previous Episode
GMH Hotels: Hotel Distribution Shifts, Travel Insights, & Apple's AirTag Boost
November 13, 2024
•35m
In this episode, Sarah Dandashy and Steve Turk discuss key hospitality and travel trends shaping the industry. They explore how direct bookings are projected to lead hotel distribution by 2030, reducing reliance on OTAs and reshaping the market.
They dive into hotel CEOs’ focus on the middle class and demographic shifts as key drivers for future growth.
The team also highlights Apple's latest AirTag update, enhancing lost luggage tracking by allowing travelers to share location data with airlines. Plus, they share a surprising TikTok travel hack and discuss its real-world implications.
Tune in for these insights and more, along with personal stories and reflections from the hospitality world.
—
Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!
This show is structured to cover industry news in travel and hospitality and is recorded live every Monday morning at 7 a.m. PST/10 a.m. EST. So make sure you tune in during our live show on our social media channels or YouTube and join the conversation live!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form!
Next Episode
GMH EU: Gladiator Experience, Booking.com Compliance & HomeToGo Growth
November 19, 2024
•39m
In this episode of Good Morning Hospitality EU, Leo and Sarah dive into a variety of industry highlights. Leo shares his excitement about Airbnb's latest gladiator experience at the Colosseum, giving 16 lucky guests the chance to immerse themselves in ancient Roman history. Meanwhile, Sarah discusses booking.com’s latest move toward regulatory compliance in Europe, including the end of its price parity clause and new features for travelers and property managers.
Leo and Sarah also explore the impressive growth of HomeToGo, with a 38% year-over-year jump in booking revenues and a strong focus on B2B services. The conversation then shifts to the competitive landscape as booking.com pushes further into alternative accommodations and urban travel, challenging Airbnb and Verbo with their loyalty programs and mobile app improvements.
—
Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!
This show is structured to cover industry news in travel and hospitality and is recorded live every Monday morning at 7 a.m. PST/10 a.m. EST. So make sure you tune in during our live show on our social media channels or YouTube and join the conversation live!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form!
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