GMH Hotels: Is Hyatt About to Beat OTAs With AI?
Good Morning Hospitality
03/25/26
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On this week’s Good Morning Hospitality, A Skift Podcast: GMH Hotels Edition, Sarah Dandashy and guest host Katie Cline, host of Suite Success: Masters of Hospitality, a Skift Podcast, break down Hyatt’s latest AI push and whether hotel brands can finally compete with OTAs by capturing travelers earlier in the booking journey.
They also explore Hilton’s new YOTEL partnership and what it signals about a platform-style model, Marriott Hotels’s potential new brand revealed through trademark filings, and United Airlines’ plan to add more than 250 aircraft as it doubles down on long-term demand.
Finally, in the Unhinged Story of the Week, a possum is discovered hiding among stuffed animals in an airport gift shop in Australia, a reminder that sometimes the wildest travel moments happen before you even board the plane.
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Previous Episode
On Monday’s Good Morning Hospitality, A Skift Podcast, Michael Goldin and Jamie Lane break down the latest headlines shaping online travel and platform strategy. The team starts with leadership changes at Tripadvisor, where longtime chairman Greg Maffei is stepping down as activist investor Starboard Value pushes for greater control and strategic changes at the company.
They then unpack a new analysis arguing that travel’s obsession with loyalty program size is largely misleading, as membership growth hasn’t translated into lower customer acquisition costs for most companies outside of airlines. The episode wraps with a look at how AI is already reshaping travel discovery — even without handling transactions — as more travelers use tools like ChatGPT to plan trips before ever visiting OTA platforms.
Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.
Next Episode
On Monday’s Good Morning Hospitality, A Skift Podcast, Wil Slickers, Michael Goldin, Brandreth Canaley, and Jamie Lane break down where AI is actually reshaping travel and why booking may not be the biggest battleground.
From new Google translation tools removing friction on the ground to early signals around AI-driven pricing frameworks, the conversation centers on how AI is embedding itself into the travel experience rather than replacing transactions.
They also touch on how these trends are beginning to impact different parts of the travel industry from real-world constraints like Transportation Security Administration (TSA) staffing challenges to changing consumer behavior as Gen Z treats travel more like a flexible purchase.
They also look at how hotel groups are evolving into platform ecosystems through partnerships like Hilton and YOTEL, as the episode zooms out on a bigger question: if AI owns discovery and experience, who actually owns the traveler?
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