Did Klarna Really Automate 700 Jobs With AI? — With Sebastian Siemiatkowski
Big Technology Podcast
07/17/24
•57m
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Sebastian Siemiatkowski is the CEO and co-founder of Klarna. Siemiatkowski joins Big Technology Podcast to discuss the company's aggressive efforts to implement AI across its operation, including in customer service where it says the technology is now doing the work of 700 people. We also discuss how Klarna is using generative AI in marketing, and whether it can do the work of strategists or simply discreet tasks. Stay tuned for the second half where we discuss how Klarna is using ChatGPT enterprise, the company's roller coaster ride amid big market swings, and whether the company plans to continue to grow its workforce in the age of AI.
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Previous Episode
Tom Dotan from the Wall Street Journal joins us for our weekly discussion of the latest tech news. We cover 1) What slow growing GenAI consumer usage says about the field 2) OpenAI's five levels of AI sophistication 3) Why enterprise rollouts of AI technology are moving slow 4) Is AI a startup game or scaled player only discipline 5) How small models fit in 6) Bing's failed run after Google 7) Sequoia's $600 billion question on AI 8) Can we use leftover GPUs to break out of the simulation 9) Microsoft plan to build an AI empire 10) Amazon's comeback under Jassy after a rough start
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Enjoying Big Technology Podcast? Please rate us five stars ⭐⭐⭐⭐⭐ in your podcast app of choice.
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Next Episode
Ranjan Roy from Margins is back for our weekly discussion of the latest tech news. We cover 1) VCs and Elon going to Trump 2) The policy issues swinging VCs to Trump 3) The case for an against big tech acquisitions 4) Electric vehicle policy as a flashpoint 5) Anti-woke common ground between VCs and Trump 6) Is it a good bet? 7) Goldman Sachs pours some cold water on the GenAI hype and spending 8) Anthropic starts a new venture fund 9) Warner Bros. Discovery potential spinoff plan 10) Using AI to talk to animals. 11) Is a squirrel the next Einstein?
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Enjoying Big Technology Podcast? Please rate us five stars ⭐⭐⭐⭐⭐ in your podcast app of choice.
For weekly updates on the show, sign up for the pod newsletter on LinkedIn: https://www.linkedin.com/newsletters/6901970121829801984/
Want a discount for Big Technology on Substack? Here’s 40% off for the first year: https://tinyurl.com/bigtechnology
Questions? Feedback? Write to: bigtechnologypodcast@gmail.com
Learn more about your ad choices. Visit megaphone.fm/adchoices
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